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I am the owner of a carpet cleaning business called Breeze Carpet Cleaning. As an expert in the industry, if I couldn't hire my own company, but I had to find the most reliable, best carpet cleaner in my town, I would consider these 3 simple things to make sure I hire the right carpet cleaning company to give me the best experience and results.
1. What Equipment Do They Use?
The equipment a carpet cleaning company uses is one of the best indicators of what you can expect in terms of the quality of the service.
Look for Companies that Use a Truck-mounted System:
The truck-mounted carpet cleaning machines or systems are powerful and efficient. These units are mounted onto vans and cannot be carried; they have high-pressure water extraction, which will give you deeper cleans and sped up drying times.
Why It Matters:
Those with higher suction and water pressure will ensure that dirt, allergens, and stains can be extracted more effectively since the carpet will be deep cleaned. If a company isn't offering van-mounted systems, they're unlikely to offer professional grade cleaning.
2. What Are Their Guarantees?
A legitimate carpet cleaning firm should support its work with clear and reasonable guarantees.
Outlandish Claims to Watch Out For:
If someone promises to make your 10-year-old carpet look brand new, don't buy it. More often than not, it is a sign of improper service or even a bait-and-switch scam.
Look for Realistic Guarantees:
Reliable companies usually offer guarantees that focus on customer satisfaction, such as, “If you’re not happy with the results, we’ll re-clean the area for free.” This shows they are confident in their ability to deliver quality service.
3. What Are Their Reviews?
Customer reviews can indeed be a great way to tell the reputation of a carpet cleaning company, but at times they mislead.
Watch Out for Inflated Reviews:
Some firms encourage customers with discounts or free stuff in exchange for positive reviews. These might not be outright dishonest, but neither do they always provide an accurate picture of quality.
How to Dig Deeper:
Look for third-party review sites like Google My Business, Yelp, or Angi. Observe the trends in the feedback. Do clients mention how professional a company is, how timely, and how it looks after the job? Or are there complaints about hidden fees and rushed jobs?
Why These Factors Matter
By focusing on equipment, guarantees, and reviews, you’ll be able to separate the professionals from the amateurs. Carpet cleaning is an investment in your home’s cleanliness and longevity, so it’s essential to choose a company that uses state-of-the-art equipment, offers realistic promises, and has a solid reputation.
Final Tips for Choosing the Best Carpet Cleaning Company
Always request an estimate to avoid hidden fees.
Ask about their additional services like deodorizing and stain protection to give you a full range of services and costs.
Don't be baited into ultra-low prices; remember, you get what you pay for.
With these tips, you are likely to find a carpet cleaning company that fits your needs and delivers professional results.
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